7月1日, 2011, the “Program Integrity Rule” amendment of Title IV of the Higher Education Act took effect. One of the requirements of the Program Integrity Rule is that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.
As an institution authorized to provide postsecondary education in the State of Ohio, 澳门银河网站 is committed to full compliance with the Program Integrity Rule, 并向所有现有和/或未来的学生提供有关澳门银河网站的认证和投诉流程的以下信息.
的 complaint process described in this document is for complaints for which no established, independent appeal processes already exist. Examples of these include, but are not limited to: suspension appeals, 级上诉, Code of Student Conduct violations, and 第九条 infractions.
任何抱怨自己受到不公平对待的学生都有权得到公正和及时的审理. 澳门银河网站认识到，有时可能会出现争议，并要求有关各方尽可能非正式地解决冲突. If resolution cannot be reached, 将提供正式的申诉程序，以确保公正和公平地解决这些冲突.
General Student Complaint Information
的 投诉过程 is divided into an informal and formal process. 这个过程是由学生发起的，他将在可能涉及的四个步骤中的每一个步骤中获得支持和信息. A complaint may be resolved at various stages of the process. 投诉应尽快提出，并在事件发生后不超过90天. Please see the information below for further details.
Process for Filing a Complaint
非正式的投诉
第一步: 澳门银河网站要求你首先尽一切努力非正式地解决投诉或担忧. It is important that you talk directly with the staff, 向您投诉的教师或管理人员，以便他们有机会听到您的担忧，并与您一起解决问题. As a professional courtesy, you are advised to:
- Contact college employees by phone or email to schedule an appointment
- Be clear about what your concern is and how you would like the issue resolved
If your complaint or concern has not been resolved to your satisfaction, you may move into the 正式投诉 process listed below. If you have questions or would like assistance with this process, please contact studentcomplaints [at] 澳门银河网站.edu (studentcomplaints[at]澳门银河网站[dot]edu).
正式投诉
第二步: 你可以利用正式投诉程序后，直接与你有投诉或关切的人的非正式投诉程序. To submit a formal complaint, you must use the 澳门银河网站 Student Complaint Form. This form can be submitted online using the provided link or it can be printed and completed in writing; if you choose to print the form please submit it to the Office of the Dean of Student Affairs in the Campus Center. You must submit the form within 5 business days after the informal process has been completed.
After your Student 正式投诉 Form has been submitted, you will receive notification via your 澳门银河网站 email account that it has been received; this notification will occur within 5 business days. 澳门银河网站将向您提供有关流程后续步骤的信息，并可能要求您提供其他信息, 如果有必要的话.
Within this step of the process, complaints are reviewed by the faculty or staff member’s immediate supervisor.
If your complaint or concern has not been resolved to your satisfaction, 您可以通过继续投诉流程进入下面列出的第三步，对教师或员工直接主管做出的决定提出上诉. Questions can be directed to studentcomplaints [at] 澳门银河网站.edu (studentcomplaints)studentcomplaints [at] 澳门银河网站.edu (@澳门银河网站.edu).
第三步: 对教师或职员的直接主管为解决你的投诉或担忧而作出的决定提出上诉, you need to submit an email to studentcomplaints [at] 澳门银河网站.edu (studentcomplaints[at]澳门银河网站[dot]edu) stating your desire to appeal the current decision and providing the following information:
- Brief outline of steps you have taken toward resolving the issue
- Decision given by the faculty or staff member’s immediate supervisor
- Reason for appealing this decision
- Possible solution(s) you see to the issue
- Contact information (phone, email, etc.)
这些信息必须在第二步上诉程序完成后的5个工作日内提交.
After your email requesting an appeal has been submitted, you will receive notification via your 澳门银河网站 email account that it has been received; this notification will occur within 5 business days. 您将被告知流程的下一步，并被告知谁将在不久的将来与您联系.
Within this step of the process, academic complaints are reviewed by the supervisor’s Associate Dean/Dean. If the complaint is not an academic issue, 投诉应提交学生事务主任或指定的学生事务主任处理. 提交给学生事务主任或指定的学生事务主任的决定是最终的，不能上诉.
If your academic complaint or concern has not been resolved to your satisfaction, 你可以对副院长/院长做出的决定提出上诉，继续进行以下第四步的投诉程序. Questions can be directed to studentcomplaints [at] 澳门银河网站.edu (studentcomplaints[at]澳门银河网站[dot]edu).
步骤四: To appeal a decision made by the Associate Dean/Dean you need to submit an email to studentcomplaints [at] 澳门银河网站.edu (studentcomplaints[at]澳门银河网站[dot]edu) 说明您希望对当前的决定提出上诉，并附上您在第三步中提供的信息.
这些信息必须在第三步上诉程序完成后的5个工作日内提交.
Within this step of the process, academic complaints are referred to the Provost or the Provost’s designee. 转介给教务长或教务长指定人员后的决定是最终决定，不能上诉.
如果您有任何问题或需要帮助与此过程的任何部分，请联系 studentcomplaints [at] 澳门银河网站.edu (studentcomplaints[at]澳门银河网站[dot]edu).
预计学生将充分利用澳门银河网站的任何或所有行政程序，以尽可能及时地解决问题或投诉. 有时, 然而, 学生可能认为这些行政程序没有充分解决根据项目完整性规则确定的问题. In those select cases, the following independent resources are available to the student:
- 的 Office of the Ohio Attorney General receives and reviews consumer complaints.
- 的 Ohio Board of Regents’ program approval office 审查包括澳门银河网站在内的独立机构在俄亥俄州提供的学术课程，并就机构授权和课程批准向俄亥俄州评议委员会主席提出建议.
- 中北部学院和学校协会的高等教育委员会(“HLC”)是负责澳门银河网站提供的课程认证的独立机构. Each year, the HLC receives a number of complaints from students or other parties. When a complaint raises issues regarding an institution’s ability to meet accreditation criteria, the HLC will forward a copy of the complaint to the institution and request a formal response. Instructions for filing a complaint with the Commission are available on its website.